FAQs

As a member, you become part of RoadServe’s large network of vehicles, which means you get preferential rates on MOTs, services and mechanical repairs. RoadServe’s team of highly-trained maintenance controllers manage the servicing or repair work on your behalf, giving you peace of mind that your vehicle is in expert hands and you only pay for what you need. To keep you in the driving seat you will always need to give your consent before any necessary work is done.

You won’t have to talk to the garage, and all work is guaranteed for a minimum of 12 months or 12,000 miles, whichever comes first, and if things do go wrong, RoadServe will deal with the garage on your behalf. Many of the garages in the network offer free collection and delivery services and courtesy cars, subject to availability.

Once you have a Green Flag Smart Service membership, the online booking facilities can be accessed through the MyGarage area of the website. Alternatively, just give RoadServe a call on 0330 3337 104.

RoadServe will take care of every aspect of the booking and payment. Your only contact will be to drop off the vehicle and collect it from the garage, unless you choose to have it collected (so long as your garage offers this service).

RoadServe will provide a selection of garages from an approved network based on your preferred location and any other criteria you use as part of the online booking process. All garages are monitored by RoadServe to ensure high quality standards are maintained. If your garage of choice isn’t listed, just call RoadServe on 0330 3337 104, who may be able to help.

The earliest available date will be displayed for each garage shown during your booking selection. You can then enter a preferred date and a second choice. The actual date will be confirmed at the end of the booking process.

RoadServe’s network of over 15,000 garages means there should always be a garage near you. This includes main dealers and independent garages.

Yes, you’ll be in charge all the way. No work will be undertaken or charged to you without your consent. No more surprises.

If the facility is available at your chosen garage, this can be requested when booking a service or repair on the MyGarage area of the website. You can of course take your car to the garage and collect it yourself, which will give you a wider range of garages and dates.

Yes, to ensure that manufacturer warranties are not invalidated, RoadServe garages perform work in accordance with the manufacturer's service schedule and ensure that the parts used are Original Equipment (OE) equivalent. Any warranty rectification required has to be completed by a franchised repairer. Your RoadServe controller will discuss this with you and help you with the arrangements wherever possible.

All of the garages use RoadServe’s network discount rates and apply it to your invoice. There’s a 6% administration fee to cover RoadServe’s costs for delivering the service, but that only happens if you make a saving of more than 6%. You’ll be able to see the savings you’ve made on your invoice.

Yes, any parts and labour provided through RoadServe’s network of garages is guaranteed for a minimum of 12 months or 12,000 miles, whichever is soonest, with some parts being guaranteed for longer.

You should contact the Green Flag Smart Service Team on 0330 3337 104 or by email on carmaintenanceservices@greenflag.com immediately and we will deal with the garage on your behalf.

Not if you want all the benefits of being a member. Membership positions your vehicle as part of a large network of vehicles, therefore all repairs, servicing and tyres need to be booked through RoadServe to receive preferential rates.

Yes. Select the tyre option when making a booking.

Your vehicle details will be automatically updated when you inform Green Flag Smart Service. This can take up to seven days. If you need to use the service within seven days of changing your vehicle, check the MyGarage section of the website is displaying your new vehicle. If it isn’t, follow the on-screen instructions to arrange a manual booking.

There are no administration charges for amending your details or fees for terminating your membership.

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